Refund & Return Policy

Thank you for shopping at Garamer. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange, subject to the terms and conditions below.

Overview

• All returns are subject to approval by Garamer Products and may be denied if the product has been opened or used and is not in the original condition that it was received
• No returns after 120 days of receiving your order will be accepted
• We will not accept returns of individual components purchased as part of a set or bundle
• Products being returned must be properly packaged for pickup, and securely placed on a pallet where possible
• Refunds will be issued based on the original method of payment

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@garamer.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@garamer.com and send your item to our warehouse: 301 Grove Rd, Suites#200,West Deptford, Thorofare, NJ 08086.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to our warehouse: 301 Grove Rd, Suites#200,West Deptford, Thorofare, NJ 08086.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@garamer.com for questions related to refunds and returns.