Shipping and Delivery Policy
Shipping And Delivery Policy
Thank you for shopping at Garamer. We provide shipping and delivery services for all of our products. The following are our shipping and delivery policies:
Shipping Times
We strive to process and ship all orders within 5-7 business days of the order date, except for items that are made to order or have a longer processing time.
Custom made-to-order items include: all wooden garage cabinets, garage renovation projects, and custom colours which are agreed with your sales.
Delivery Methods
We use a variety of carriers to deliver our products, including FedEx, DHL, UPS, truck transportation, etc. We will choose the carrier that offers the best delivery time and price for your specific order.
Lead Time
The lead time depends on your area and stock status.
In Stock Items
To the United States: 4-7 Business Days
To Canada: 5-10 Business Days
To Australia: 5-7 Business Days
To New Zealand: 5-12 Business Days
On Backorder Items:
Our backorder items’ lead time usually takes 25-40 days. If you need it in a hurry, please contact us to get the update. We will try to help to prepare and arrange it for you seperately.
Notes
1. For garage single cabinets, garage lights, tool chests, garage overhead storage racks, heavy duty shelves, and garage workbenches usually take 4-12 business days.
2. For steel garage cabinets sets (includes Bahan Series, GLG6000 series) will take 4-5 weeks. GLG6000E accepts Warehouse Pickup.
3. For wooden garage cabinets which are custom made-to-order products (includes HPL matirial, powder coated finish) will take 8-10 weeks.
Shipping Rates
All of our Hexagon Lights, single cabinet units, PVC sltawall sets, overhead rack, and oak wood workbench support Free Shipping. The GLG6000 Series and mobile tool chests support Home Delivery and Warehouse Pickup. This shipping policy is applicable for the USA, Canada, Australia, and New Zealand.
Note: Mobile Tool Chests and GLG6000 Series Steel Garage Cabinet Sets only available in the USA. Warehouse Pickup Address: 35 E Park Dr,Westampton,NJ,08060, USA
Customs and Duties
International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges will be handled by Garamer. Please don’t worry about them.
Delivery Delays
We are not responsible for any delays in delivery due to events beyond our control, such as natural disasters, strikes, or carrier delays. We will make every effort to notify you of any such delays and work with you to find a suitable solution.
Delivery Instructions
If you have any special delivery instructions, please include them in the notes section during checkout. We will do our best to accommodate your request, but we cannot guarantee that the carrier will be able to follow them.
Shipping Damage
If your item arrives damaged, please contact us at info@garamer.com within 48 hours of receiving the item. We will work with you to initiate a return or replacement of the damaged item.
Order Tracking
Once your order has shipped, we will provide you with a tracking number. You can use this number to track your order on the carrier’s website.
Contact Us
If you have any questions about our shipping and delivery policy, please contact us at info@garamer.com.
Have any Questions about product?
Please feel free to contact us for any help or design consultation.